Terms of
Service.

These Terms form a binding agreement between you ("Client", "you") and Anna 99 Type ("we", "us", "our"), an independent transcription practice based at 7-24-6(1), Sanpra's Beach Capital, Dr NTR Beach Rd, Kirlampudi Layout, Visakhapatnam, Andhra Pradesh 530017, India.

By engaging our services — including by submitting a quote request, sending us files, or paying an invoice — you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy.

If you are agreeing to these Terms on behalf of a company or organisation, you warrant that you have the authority to bind that entity to these Terms.

We provide human-reviewed transcription services — converting your audio and video recordings into written documents. Our services currently include:

• Transcription of interviews, podcasts, and long-form conversations
• Meeting, call, and webinar transcription
• Academic, research, and qualitative fieldwork transcription
• Video captions and subtitle files (SRT, VTT)
• Legal dictation and deposition transcription
• General and bespoke transcription work as agreed

The exact scope of each engagement — file type, speakers, timestamps, formatting, delivery format, and timeline — is confirmed in the written quote we send you before work begins.

To engage our services, you can contact us via WhatsApp, phone, email, or the contact form on our website. You will typically need to share:

• Your file (or a sample plus total duration)
• Number of speakers and language/accent of the recording
• Format required for the finished transcript (DOCX, PDF, TXT, SRT, VTT)
• Whether you need timestamps, speaker labels, or verbatim/clean-verbatim style
• Any deadline you are working towards
• Any glossaries, names, or technical terms we should be aware of

Sending us an enquiry does not by itself create a contract. A binding engagement is formed only once we have sent you a written quote and you have confirmed your acceptance in writing (email, WhatsApp message, or similar).

Our rates are calculated on a per-audio-minute basis and depend on several factors, including:

• Audio clarity and presence of background noise
• Number of speakers and whether accents are heavy or unusual
• Whether timestamps or speaker labels are required
• The amount of technical, legal, or specialist terminology
• Requested turnaround time (standard vs rush delivery)
• Required output format and level of formatting

Any rates shown on our website or marketing materials are indicative starting points only. The binding rate for your project is the one stated in the written quote we send you.

Quotes are valid for 14 days from the date of issue unless stated otherwise. We reserve the right to re-quote if the scope of work changes materially — for example, if the audio turns out to be significantly longer than initially described, or contains multiple additional speakers not disclosed upfront.

All rates are stated in Indian Rupees (INR) unless expressly agreed otherwise. Applicable taxes (such as GST, if and where it applies) will be added to the quoted amount and shown on your invoice.

Unless separately agreed, our standard payment terms are:

• Small projects (below ₹5,000): full payment upon delivery
• Standard projects: 50% advance on acceptance of quote, balance on delivery
• Large or rush projects: 100% advance before work begins
• Returning clients with established payment history: net 7 days from invoice date

Accepted payment methods are confirmed at the time of quote (typically UPI, bank transfer, or a supported online payment gateway). Payment must be made in cleared funds by the due date on the invoice.

Late payments may attract a reasonable late fee and may result in the suspension of further work until outstanding balances are cleared.

We provide realistic, estimated delivery windows in writing before each project begins. Typical turnaround times for standard audio are 24 to 72 hours, though timelines may be longer for:

• Longer files (over two hours of audio)
• Files with multiple speakers, heavy accents, or technical terminology
• Poor audio quality requiring additional listening passes

Delivery windows are best-effort estimates, not guarantees. We aim to meet the timeline communicated, and will notify you promptly if we anticipate a delay.

Circumstances beyond our reasonable control (for example: extended power outages, serious illness, natural disasters, internet infrastructure failures) may cause delays. In such cases, we will keep you informed and work in good faith to minimise the impact on your project.

Delivery is made to the email address or channel you nominated when engaging us.

To allow us to do our best work for you, you agree to:

• Provide accurate information about your recording (duration, speakers, subject matter, language)
• Share the best-quality audio file you have available
• Respond to our reasonable questions and clarification requests in a timely manner
• Provide glossaries, name spellings, and technical terminology where relevant, so we can transcribe them correctly
• Make agreed payments on time

Rights to the content

You represent and warrant that you have all rights, consents, and permissions necessary to share the recording with us and to have it transcribed. Specifically, you confirm that:

• You own the recording, or have permission from the rights holder to have it transcribed
• All identifiable individuals in the recording have either consented to being recorded, or their consent is not legally required
• The recording does not contain illegal content or content that infringes the rights of any third party

You agree to indemnify us for any third-party claim arising from your breach of this Section 07 — including any claim by someone whose voice or words appear in the recording.

In exchange, we commit to:

• Give you a clear written quote before any work begins
• Apply careful attention to every file, with a human review pass before delivery
• Communicate promptly and directly about your project
• Keep your files private and handle them in accordance with our Privacy Policy
• Deliver your transcript in the agreed format, within the agreed timeline, to the best of our ability
• Offer reasonable revisions as described in Section 09

We want you to be satisfied with the transcripts we deliver. Our standard revision policy is:

• Minor corrections — spelling, punctuation, small mishearings — are included free of charge within 7 days of delivery
• Larger corrections that require re-listening to portions of the audio are included within the limits of the tier you selected (see our Pricing page)
• Scope changes — formatting to a new template, adding timestamps not originally requested, re-transcribing to a different style (e.g. from clean to full verbatim) — are treated as additional work and may be re-quoted

To request a revision, email the specific changes to contact@anna99type.site, or reply to our delivery email. Please be as specific as possible — timestamps and exact wording help us locate and correct issues quickly.

We treat the content of your recordings and transcripts as confidential. Specifically:

• We do not share your files, transcripts, or project details with anyone outside the small team working on your project
• We do not publish, reuse, or use your recordings for marketing, training data, or any other purpose without your express written consent
• We are happy to sign a reasonable Non-Disclosure Agreement (NDA) before you share your files — just send your preferred NDA with your initial enquiry, or use ours on request

This confidentiality obligation continues indefinitely, even after our engagement ends. The only exceptions are where disclosure is required by law or court order.

Your content

You retain all rights, title, and interest in your original recordings and the subject matter they contain. We do not claim any ownership over your audio.

The transcripts we deliver

Upon full payment, the finished transcript becomes your property. You may use, copy, publish, translate, adapt, or redistribute it as you see fit, consistent with your own rights in the underlying content.

Our website and materials

The Anna 99 Type website, logo, written content, and design are our intellectual property. You may not reproduce, redistribute, or create derivative works from them without our written consent, other than minor personal or reference use.

We aim to deliver careful, well-formatted transcripts, and we stand behind the quality of our work. However, to the fullest extent permitted by applicable law:

• The services are provided on an "as is" and "as available" basis
• We do not warrant that any transcript will be free from all errors or omissions — human transcription is a best-effort activity and depends heavily on audio quality
• We do not guarantee a specific accuracy percentage or turnaround time
• We do not warrant that our services will meet every specific need you have — we encourage you to review deliverables on receipt
• We make no warranties about third-party tools, platforms, or services you use in conjunction with our work

Some jurisdictions do not allow exclusion of certain warranties, and nothing in these Terms limits any rights you have under applicable consumer protection law.

To the fullest extent permitted by applicable law:

• Our total liability for any claim arising from or relating to these Terms or our services is limited to the total amount you paid us for the specific project giving rise to the claim
• We are not liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, loss of business, loss of data, or loss of goodwill
• This limitation applies whether the claim is based on contract, tort, negligence, statute, or any other legal theory

Nothing in these Terms limits or excludes liability where it cannot be limited or excluded under applicable law — such as fraud, gross negligence, or wilful misconduct.

Either party may terminate an active project by giving written notice to the other, subject to the following:

• If you terminate after work has begun, you remain liable for any work already completed or in progress, billed pro-rata at the agreed rate
• If we terminate (for example, because we can no longer deliver to an agreed timeline due to circumstances beyond our reasonable control), we will refund any advance amount paid for work not yet completed
• Either party may terminate immediately for material breach if the other party fails to cure the breach within 7 days of written notice

Sections relating to confidentiality, intellectual property, limitation of liability, and governing law will survive termination.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles.

Any dispute arising from or relating to these Terms or our services will, in the first instance, be resolved through good-faith discussion between the parties.

If a dispute cannot be resolved through discussion within 30 days, it will be submitted to the exclusive jurisdiction of the competent courts at Visakhapatnam, Andhra Pradesh, India.

Changes to these terms

We may update these Terms from time to time. Updated Terms are posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Entire agreement

These Terms, together with our Privacy Policy, Refund Policy, and any written quote we have issued, form the entire agreement between you and us in relation to our services. They replace any previous understandings, agreements, or communications on the same subject matter.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

No waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Contact

For any question about these Terms, please contact us: